Halekulani Tesla Experience
Halekulani is proud to announce its partnership with Envoy Hawaii to feature an exclusive electric car rental amenity program for resort guests. Featuring brand new Tesla Model Y and Tesla Model X, vehicles can be booked hourly, daily or weekly at your convenience. Depending on the model, each EV comes equipped with 260 to 330 miles of range, complimentary valet parking, and all-inclusive charging at the Halekulani.
How To Prepare
-
- Download “Envoy Mobility” App
- Enter your Driver’s License and Payment Information
- Select “Halekulani and Halepuna Hotel”
- Input Access Code provided by Hotel’s Front Desk
- Pick Up & Drop Off with Valet and enjoy your ride!
*Onsite Charging, Insurance & Customer Support included
Common Questions About EV Car Share
“How long does it take for my license to be approved?”
-
- Most states take about five minutes; however, Hawaii licenses may take a few days to return the DMV report
- Call the license verification team at (888) 610-0506; Option 2 to check your status at any time.
“How do I Reserve and Pay?”
-
- Enjoy paperless reservations and payments, all are taken care of through the Envoy Mobility app.
“What if I need to modify or cancel my booking?”
-
- You can easily do so through the app, or by contacting customer service.
- If you modify or cancel in advance, you can do so without any fees.
- If you cancel your booking within 1 hour, 50% of the original booking fee will be charged.
“Do I need to wash the car?”
-
- No, but please keep the inside clean for the guest who uses it next.
“How far can I drive?”
-
- Normal range of the vehicle is approximately 260 miles for Model Y and 330 for Model X, so you’ll easily be able to make it around the island and back.
- Please remember to check your charge level and plan ahead before you go.
“Do I have enough charge to make it to the North Shore and back?”
-
- Yes, the vehicle will only use about 100 miles (approximately 35%) of the charge to make it directly there and back safely.
“Does it work where cell phone service is limited?”
-
- Yes, the app works using Bluetooth, so even if there is no cell service you’ll have access to the vehicle via your phone. You can also pick up a key to the car by request at the resort’s Valet Desk.
“What if I can’t make it back in time by the end of my scheduled booking?”
-
- You can extend your booking through the app, or by calling customer service.
- Please be considerate of your neighbors, and try to plan your trip in advance, giving yourself plenty of time to explore our beautiful island – it’s easy to get distracted!
“What if I get sand or dirt inside the vehicle?”
-
- Penalties may be charged for excess sand, dirt, or trash left in the vehicle.
- Please be considerate and keep sand and debris to a minimum.
“Do I need to End My Ride when I get back to the hotel?”
-
- Yes, please press “End My Ride” in the app when dropping off with valet.
Questions? Email us at [email protected] or call (888) 610-0506
Browse some FAQs? Visit www.envoythere.com/faq-users
License Approval Questions? Call us at (888) 610-0506
Interested weekly bookings? Email us [email protected]
Make Your Reservation:
